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Return Policy

Eligibility for Refunds

  • Refund requests must be submitted within 15 days of purchase.

  • To be eligible for a refund, the product or service must meet the following conditions:

    • The product has not been downloaded or accessed (for digital products like e-books, audiobooks, and webinars).

    • The service has not yet been rendered (for coaching or membership subscriptions).

 

Non-Refundable Items
The following items are non-refundable:

  • Digital products (e-books, audiobooks, and online webinars) once accessed or downloaded.

  • Membership subscriptions after the initial 15 days or if the service has already begun.

  • The initial deposit for career coaching services.

 

If you have questions or concerns about this policy, please reach out to us at:
📧 Email: astoldbycanadianimmigrants@gmail.com

 

Thank you for choosing As Told By Canadian Immigrants! We appreciate your trust in our mission to empower and support Canadian immigrants.

Privacy Policy

Effective Date: January 2025


At As Told By Canadian Immigrants, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us, including how we share information only with your explicit consent.

 

1. Information We Collect

We collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, and any other details you provide through our contact forms or during interactions.

  • Voluntary Information: Includes any additional information you choose to share when contacting us, completing surveys, or signing up for specific services.

  • In addition, as part of our website hosting through Wix, certain information is automatically collected, such as:

    • The Internet Protocol (IP) address used to connect your computer to the internet.

    • Browser and device information for functionality and performance.

    • Session information, such as page response times, time spent on pages, and interaction data.

If you make a purchase through our website, payment details are processed securely by Wix Payments or third-party providers like PayPal or Stripe. We do not store credit card information directly.

For more information on Wix’s data collection practices, please refer to their Privacy Policy.

 

2. How We Use Your Information

We use your personal information to:

  • Respond to inquiries and provide the services or support you request.

  • Connect you with third-party service providers, such as French classes or legal advisors, but only with your explicit authorization on the contact form.

  • Improve our services based on your feedback and preferences.

 

3. Sharing Your Information

We respect your privacy and do not share your information with anyone, except in the following cases:

  • Third-Party Services: If you request or authorize us to connect you with third-party service providers (e.g., French classes, legal advisors), we will share only the necessary information to fulfill your request. This authorization is explicitly requested on the contact form you submit.

  • Legal Obligations: We may disclose your information if required by law or to protect our legal rights.

We never sell, trade, or rent your personal information to anyone.

 

4. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission is entirely secure, and we cannot guarantee absolute security.

 

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information at any time.

  • Withdraw your consent for us to share your information with third parties by contacting us directly.

To exercise these rights, please email us at astoldbycanadianimmigrants@gmail.com.

 

6. Retention of Information

We retain your personal information only as long as necessary to fulfill your requests or comply with legal obligations.

 

7. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

📧 Email: astoldbycanadianimmigrants@gmail.com
 

Thank you for trusting As Told By Canadian Immigrants. Your privacy and consent are at the core of how we operate.

Business Legal Information

Registered Business Name: 14499484 Canada Inc.

Trading As: As Told By Canadian Immigrants

Business Number: 754951143

Registered Address: Ajax, Ontario, Canada

Contact e-mail address: astoldbycanadianimmigrants@gmail.com

Director - Kristina McPherson - kristina@astoldbycanadianimmigrants.com

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